Shipping policy
SHIPPING
Please allow us 1-3 business days for orders processing.
SHIPPING FEES
Spain ( Peninsula )
Peninsula 2-4 business days trackable shipping 5,00 eur
Free Local Delivery ( no tracking number is provided )
Free shipping for orders from 50 eur
The rest of EU ( except Andorra , Switzerland )
2-7 business days trackable shipping 9,50 eur
Free shipping for orders from 100 eur
UK
3-7 business days trackable shipping
Free shipping for orders from 100 eur
May be subject to customs and duties fees, which are not included in final price and the shipping rate. Customers are responsible to cover it costs.
US
5-10 business days trackable shipping.
Free shipping for orders from 130 Eur
May be subject to customs and duties fees, which are not included in final price and the shipping rate. Customers are responsible to cover it costs.
TAXES & DUTIES
Within the European Union orders are shipped on DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the final price
All orders outside the European Union may be subject to customs and duties fees, which are not included in final price and the shipping rate. Customers are responsible to cover it costs.
Third-Party Shipping Responsibility
In cases where orders are forwarded to destinations not directly covered by our shop and require shipping through third-party carriers, please note that our responsibility is limited to the original delivery address selected at checkout.
Once the order has been successfully delivered to the paid destination, ÜM Studio is no longer liable for any loss, damage, or issues that may occur during further transportation handled by third-party shipping providers.
To be eligible for a refund or claim related to damage during our responsibility (i.e., up to the original delivery address), customers must report any damage within 24 hours of delivery. Claims submitted after this period will not be accepted.
Any damage occurring after the parcel has been forwarded or handled by a third-party carrier is not eligible for refund or replacement, and must be addressed directly with the respective shipping provider.