Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Shipping cost is not refundable. 

To start a return, you can contact us at info@studioum.es. or using online withdrawal button . Please note that returns will need to be sent to the following address:

Studio ÜM,

GAZULES DEL SOL,B7,P1,1C,

29679,Benahavis, Malaga. Spain

You can always contact us for any return question at info@studioum.es

The Customer is responsible for return or exchange shipping cost which will be deduced from refund amount. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Third-Party Shipping Responsibility

In cases where orders are forwarded to destinations not directly covered by our shop and require shipping through third-party carriers, please note that our responsibility is limited to the original delivery address selected at checkout.

Once the order has been successfully delivered to the paid destination, ÜM Studio is no longer liable for any loss, damage, or issues that may occur during further transportation handled by third-party shipping providers.

To be eligible for a refund or claim related to damage during our responsibility (i.e., up to the original delivery address), customers must report any damage within 24 hours of delivery. Claims submitted after this period will not be accepted.

Any damage occurring after the parcel has been forwarded or handled by a third-party carrier is not eligible for refund or replacement, and must be addressed directly with the respective shipping provider.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The Customer is responsible for return or exchange shipping cost.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded product amount ( except shipping cost )on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@studioum.es.

 

Returned & Undeliverable Parcels

If an order is returned to us due to unsuccessful delivery attempts, refusal of delivery, failure to pay import taxes or duties, incorrect or incomplete address, or lack of response to the shipping carrier, the following conditions apply:

  • Original shipping costs are non-refundable.

  • Any return shipping fees charged by the carrier will be deducted from the item refund.

  • Customs duties, taxes, and import fees are non-refundable.

If the customer wishes to have the order re-shipped, all shipping costs (including any additional carrier fees) must be paid again.

We are not responsible for delays, returns, or losses resulting from a customer’s failure to respond to the shipping carrier or customs authorities.